ISO 9001 The Basics Explained: Clause 5.2 Quality Policy

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5.2.1 – Establishing the Quality Policy

Establishing, implementing and maintaining the Quality Policy is the Top Managements responsibility.

When establishing the Policy, Top Management must ensure it is appropriate to the purpose and context of the organisation and supports the strategic direction. This is important because the context of the organisation takes into consideration the interested parties’ needs and expectations. If interested parties needs and expectations change or a new interested party is introduced, the context and requirements on the organisation could dramatically change.

In addition, the Policy must provide a framework for the Quality Objectives, including a commitment to satisfy applicable requirements and continual improvement of the QMS. 

The Policy will be reviewed at each of the Management Review Meetings. Updates may be necessary if there are any changes in the context of the organisation, strategic direction or other requirements to organisation has committed to.

It is important to remember that the Quality Policy is a simple and short statement that relates only to the QMS.

5.2.2 Communicating the Quality Policy

Once the Quality Policy has been defined, the Policy must be communicated out to all the relevant interested parties. It is not enough to just send the policy out or post it on a notice board. The Standard requires the Policy to be clearly understood and applied throughout the organisation.

When Top Management distribute and communicate the Policy, it is an opportunity to demonstrate to all relevant interested parties, the organisations leadership and commitment to fulfill the statements made in the Policy.

Documentation Requirements

The Quality Policy must be maintained as documented information.



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